Frequently Asked Questions

Everything you need to know about your City Chain experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express delivery options are available at checkout for 1-2 day arrival.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 7 business days of receipt.

Are the materials used in your jewelry sustainable?

Yes, City Chain is committed to ethical sourcing. Our pieces are crafted using recycled metals and conflict-free gemstones wherever possible.

How do I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Do you offer a warranty on your products?

Every City Chain purchase includes a 12-month limited warranty covering manufacturing defects and hardware malfunctions.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.