Returns & Exchanges

At City Chain, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached.

1

Initiate Your Request

Log into your City Chain account and visit the 'Order History' section to select the items you wish to return and generate a return authorization.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all designer tags, dust bags, and accessories are included to qualify for a full refund.

3

Affix Shipping Label

Print the prepaid shipping label provided in your confirmation email and attach it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing